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TERMS AND CONDITIONS

This site does not operate in e-commerce


How we operate

I Grandi Maestri del Design Srl operates through "direct sale" to the customer: the 40% gross discount (special price) is also extended to the end-consumer. 
Every single item is produced to order in the finishes requested by each customer.
This is a totally italian production, implemented by italian artisans.
At the La Spezia showroom, the customer can check the quality standards and the fidelity to the original design of the Masters.

Price quote
The estimate can be requested by e-mail or by fax, giving personal details (telephone number included) and the essential data (article codes, finishing, quantities) of the required products.

Order validity
Unless otherwise agreed, orders are valid 30 days

Deliveries to European Union Clients
Prices exclude VAT and transport charge.
V.A.T. - Value Added Tax
22% will be charged to EU clients not holding own valid VAT registration number.
Transport charge in Italy
The prices are ex works (Siena Italy). For clients wishing delivery to their premises in Italy, a 8,50% charge will be applied , min. euro 50,00 and euro 100,00 for tops table more than d.90 cm. An extracharge from 60 to 130 euros will instead be applied to marble top tables over 100 cm in diameter. Deliveries to islands and mountain countries : an 30 euro extracharge will be applied.
Transport charges for neighboring E.U. Countries
For deliveries to neighboring E.U.Countries such as France, Principality of Monaco, Austria and Slovenia a 9,50% charge must be applied , min euro 100,00 and euro 150,00 for tops table more than d.90 cm.. An extracharge from 90 to 195 euros will instead be applied to marble top tables over 100 cm in diameter.
Transport charges for other E.U. Countries
For the other E.U. Countries  the transport charge will be calculated from time to time.

Deliveries to outside E.U. Countries
Switzerland:
The client can require delivery:
 - To a C.I.F. customs warehouse in Bedano (CIF = custom duties to be paid) for a charge of 8,50% of the order amount, euro 100,00 minimum. An extracharge from 60 to 130 euros will instead be applied to tables with a marble top over 100 cm in diameter.
 - To his/her own premises, for a charge of euro 90,00 for customs formalities (Italy/Switzerland) for shipment plus 9,50% of the order amount, euro 100,00 minimum and euro 150,00 for tops table more than d.90 cm. An extracharge from 90 to 195 euros will instead be applied to tables with a marble top over 100 cm in diameter.
The client will pay VAT in Switzerland, (7,7%) on delivery, directly to the courier.
Other Countries
Transport costs will be determined individually each time.

Method of delivery and responsibilities of the parties

The shipment is made by courier end the delivery is to the street level of the customer address: for packages over 50 Kg. the delivery will be instead "truck side". The discharge with hydraulic tailgate is estimated only when requested. Porterage is not carried out on the floors and assembly.
Transport risks are borne by "I Grandi Maestri del Design", but it is the client responsibility to verify the integrity of the packaging: in case of packaging damage, the customer may request the courier - only in this case - to open the packaging in his presence: if the courier refuses to wait for your verification, it is necessary to write on the transport document "it is accepted subject to control as the package appears ..". For fragile products we recommend always accepting "subject to verification" even if everything seems to be in place. Only by placing this reserve, can be activated the insurance coverage. In the event of damaged goods, the customer is required to notify us within 24 hours of receipt of the goods, attaching photos of the damage.
The return of the damaged goods can only be carried out in it’s original packaging which must therefore be kept until verified.

Delivery terms

3-6 weeks, to define from time to time.

Payment
deliveries to Italie :
- at the moment of the order : 30% deposit by bank transfer or by Paypal (taxes at the client’s expense)
- settlement : by bank transfer or by PayPal when the goods are ready for the delivery (taxes at the client’s expense).
deliveries out of Italy :
- at the moment of the order : 30% deposit by bank transfer or by Paypal (taxes at the client’s expense)
- settlement : by bank transfer or by Paypal when the goods are ready for the delivery (taxes at the client’s expense).

 Beneficiary : I Grandi maestri del Design Srl - IBAN : IT 83 X 03111 10704 00000 0000466 - SWIFT : BLOPIT22 
 ID PayPal : g.lembo@igrandimaestri.it
 
Orders of less than € 360,00 have to be paid in advance.
 
Guarantee
two years - according with Italian law - referring to manufacturing and materials defects.